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Abstract

Finally...

A Feature-Rich, Refund-Ending, Time-Saving, Help Desk System That Is So Easy
To Use That You'll Quickly Tame All Of Your Customer Support Challenges!

Designed especially for Internet marketers, bloggers, Ebayers,
affiliate marketers,authors, and infopreneurs.

A Powerful New
Customer Support System

* That Saves You Time...
* Brands Your Business...
* Improves Customer Satisfaction...
* Reduces Spam...
* And Even Turns A Profit...!

Spend less time on your business, and make more money by providing high
quality, professional service which creates long-term repeat customers!
__________________________________________________________________

From: The Laptop of Willie Crawford
Date:
RE: How to save time, keep customers smiling and boost profits in one
easy step...

Dear Entrepreneur,

Hi, my name's Willie Crawford, and "I'm one of you." I know how busy
running an online business can be, and I'm going to make it easier.

As an online marketer, there are three key things you need, regardless
of what niche you're in, what products you sell or how you sell them:
1. To be seen as Professional by your customers
Trust is a huge factor in selling online. If your visitors don't
trust you, they'll NEVER buy from you. If you look like a
reputable, professional company who cares about them as a customer,
they'll happily whip out their wallets and buy whatever you've got.
2. To be able to Manage your time effectively
Business is hard, isn't it? It takes a lot of time and effort, and
working on the web it's so easy to get distracted by any number of
things. You need to be able to manage your time effectively, cut
out as much fluff as you can and make every second count.
3. To turn a Profit on almost every action you take
Lastly, you need to be sure that everything you're doing will pay
off in the long run. It's no good spending a week working
tirelessly on something that won't pay the bills at the end of the
month. Everything you do must lead to income in one way or another.

That's it - the basics of presenting a unified, branded, professional
and profitable image for your online business.

If you can do all that, you have the foundation of being ultimately
successful in place, and can get on with big picture planning and
moving your business forward painlessly

ť FACT #1: A happy customer is more likely to become a repeat customer.

ť FACT #2: Finding new customers is harder than serving your existing ones.

So The #1 Rule For More Sales Is...
Keep Your Current Customers HAPPY!

To help you further achieve these three foundational pillars of
Internet Marketing success, and to keep your customers happy, I bring
you...
__________________________________________________________________

The 'Three Pillars' Help Desk

In a nutshell:

'Three Pillars' is a web based application that will enable you to run
your own web based Support Desk, helping you to automate and centralize
all your customer support duties, while getting the most out of every
minute that you spend interacting with customers.

Visitors can either find the answer to their question in your knowledge
base of Frequently Asked Questions, or they can create a new specific
support request and receive a ticket to track it's progress.

NOTE: For users of the Rapid Actions Profits affiliate system, Three
Pillars can be configured to open within the RAP control panel.
__________________________________________________________________

Now before you go clicking off this page out of sheer boredom, let me
just say this:

Look around you. How many of the sites that you visit on a daily basis
employ some form of centralized customer service system? How many
"gurus" have their own help desk?

The answer: they ALL do!

Why? Because it's the best solution to a common problem. Customers will
always need help and support with your products, and the best way to
minimize the time you spend on this, and to maximize the effect of your
dedicated personal support is to centralize it with a help desk system
like 'Three Pillars'.

If you don't have a help desk already you're wasting valuable time.
Plus, you're not taking the chance to simply and easily deliver high
quality personal service to your customers, which will improve their
satisfaction and make them more likely to buy from you again!

"... I'm very impressed ..."

Willie,

I'm very impressed with your "Three Pillars Support Desk." Installation
was quick and easy, and I had it up and running in no time. This will
save me a lot of time and effort for sure!

Steven Schwartzman
stevenschwartzman

Why Three Pillars Was Created For You

I created 'Three Pillars' after a long and fruitless search for a cheap
and effective web-based help desk solution. They were either too
expensive, badly put together, buggy, lacked important features I
needed, were discontinued, created using arcane or obsolete
technologies or just plain JUNK!

I needed something simple, lightweight and easy to install but with all
the features you'd expect from a professional solution. With that in
mind, I chained myself to my laptop, and here is what the resulting
Three Pillars Support Desk can do:

The Help Desk Features

- Create ticket
Allows the user to enter their full name, email address, a subject for
the ticket, their message and forces them to enter a CAPTCHA (all they
have to do is read a few characters and numbers from a small image to
prove they're a human - this stops SPAM bots in their tracks!).

The ticket is created in the database and a Ticket ID is returned to
the user, so they can come back to the site at any time in the future
to check the status of their support request.

- Check ticket status
Once the user enters their email address and Ticket ID, they can view
the entire ticket history - their messages along with all replies from
the administrator(s).

Of course, they have the option to add a new reply to the ticket on
this page.

- Super Admin (You) and Admins
Give different people password protected access to different categories
and different levels of your help desk. You decide who can read and
respond to which help tickets. You decide who can change system
configurations. You decide which drop-down "One-Touch Responses" each
admin can use or edit. You decide which admins can add templated
responses to which category, who can add to your FAQ, etc.

The degree of customization you exercise just by checking boxes within
your configuration setup will amaze you. These setting can be changed
by the Super Admin at any time.

- Email notifications
The Three Pillars Support Desk offers 4 different automatic email
notifications:
1. To designated admin(s) on ticket open
2. To customer on ticket open
3. To customer on ticket reply
4. To designated admin(s) on customer reply

Back and forth conversation can continue through unlimited cycles.

All email notifications are optional and can be switched on or off from
within the administration panel (see below). You can also define
signature files to be added to both ticket messages and emails (hint:
this is a great place for a promoting a pet project).

- FAQ / Knowledge Base
The Knowledge Base is designed to save you time answering the same
questions over and over. When you see a common theme appearing in the
questions you're being asked, you can create a "Frequently Asked
Question", or FAQ, that users will be able to view from the homepage.
They can either view the mostly popular questions, or search to find
the answers they need.

Having this in place, and editable from within the admin panel, will
save you a ton of time when launching new sites or new products, or
even just with day to day support emails.

- Multiple rotating signatures
So you can automatically promote multiple campaigns in your signatures
without any extra effort.

- Ticket priorities
To help you allocate your time more effectively and deal with urgent or
emergency support requests first.

- Ticket categories / departments
If you have several websites, products or services and you want to be
able to separate each one's support requests (for example, if you have
one member of support staff for each site), users can choose a
department or category for their tickets.

Each admin sees ONLY tickets in their assigned categories.

The Admin Panel Features

- Installer
No more difficult file editing or messing around with crazy SQL
commands. Just browse to the install script, fill in a few details and
you're done.

- Web based settings config
The Help Desk is entirely configurable from the web based settings
panel. Database settings, admin passwords, admin category assignment,
automatic email notifications and general configurations.

You can also edit your sitewide signature from within this section.
Your signature appears in emails and ticket replies.

- Personalizable email notification templates
To add that extra professional touch, you can customize all email
templates (including subject and message), plus you can use tokens to
personalize messages to customers by dynamically including the
recipient's name and Ticket ID.

- Comprehensive search/filtering
When logging into the admin panel, you are presented with a list of
tickets. You can search through these for specific terms, or filter
them by status - including viewing archived closed tickets.

- FAQ / Knowledge Base admin
From within this section of the admin panel, you can add and delete FAQ
entries, as well as being able to see how many times each entry has
been viewed.

This allows you to accurately assess the difficulties that your
customers are having with your sites and products, since those FAQ
entries will likely be viewed the most. It's also a great indicator of
potential new products to solve those common problems!

- Canned Responses
No more re-typing the same response over and over again. Simply enter
it once into 'Three Pillars', and next time you answer a ticket your
'canned' response is only a few clicks away.

- "One touch" add question to Knowledge base
A single click will add any support ticket to the knowledge base as a
Frequently Asked Question. As soon as you notice a question is coming
in a lot over a short period of time, a single click will make it
instantly available for all your customers.

- Desktop "New Ticket" alert application
If you want to cut down on the amount of email you receive, switch off
the "on-open" notifications in the settings panel and simply leave the
desktop notifier running on your desktop. Every time a new ticket is
opened, you will be quietly notified so you can deal with it at your
earliest convenience.

" FAQ Allows Me To Cut Down On Questions I Have To anwer Personally By At
Least 70%..."

Hi Willie
Last year I was on the lookout for a fully featured Helpdesk script
that I could customise & I install myself. Yours was recommended to me,
I bought it and it works just great.
Having a web based helpdesk means I can log in and answer my clients
questions whether I'm in the UK, on Crete or Ibiza!
I especially like the FAQ database it allows me to build, as this cuts
down on the questions I have to answer personally by at least 70%.
I can even install it on multiple domains! Add to this your support and
lifetime updates and I can't see me using any other helpdesk script ...
'3 Pillars' does it all!
A clean, well thought-out script that 'does exactly what it says on the
tin'

David Shillito
InformationProducts

Sounds good doesn't it? Imagine being notified the instant a new ticket
is opened, and then being able to answer customer queries in as little
as FOUR clicks! If I were a customer, I'd be pretty darn happy with
that sort of service, wouldn't you?

"... a quality support front-end ..."

I've used several helpdesk scripts in the past but found them clunky
and bloated. I wanted something easy to use, easy to configure and most
importantly, easy for my customers.

Three Pillars provides all that in one easy to install package that
enables me to run an efficient Helpdesk and provide a quality support
front-end for my customers.

Jeff Usher
10dollarinstall

"... a big burden lifted from my shoulders..."

Willie,

I really wanted to let you know what I think of your Three Pillar
helpdesk software.

You see, I'd been literally struggling with providing customer support
before your script.

The script I had been using would only notify me of new support tickets
about half of the time. And I really didn't want to camp out, manually
checking my helpdesk every 10 minutes, day in and day out.

So, when I installed your script and the notifier desktop software, it
was like a big burden being lifted from my shoulders. I can't thank you
enough for that.

And customizing the old helpdesk script to fit my site, don't get me
started on that! With your script, on the other hand, personalizing it
was a breeze.

I also love the script's ability to provide one-click answers. I never
wanted to automate the process and lose the personal touch that goes
into my replies. With Three Pillars, though, it makes replying to
support tickets so much
quicker and easier without sacrificing that personal touch.

Well, I could rattle on a lot longer about how much I like the script
but I know you're busy so, thanks again and take care!

Kim Enders,
KimEnders

Why Having A Help Desk Is Critical

It's not just a support desk.. it's the public face of your business,
and it's your chance to deliver strong and consistent branding and
professionalism, while saving yourself some serious time!

Remember the Three Pillars?

1) To be seen as professional by your customers.
Having an automated, centralized, well designed and reliable customer
support system projects the attitude that you're serious about your
business, and just as serious about your customers.

It shows that you're making an effort to be available to help them in
their hour of need, and that you're not just a con man after their hard
earned cash.

2) To be able to manage your time effectively.
No more rummaging through countless emails from different email
addresses. No more accidentally deleted or mysterious lost support
requests. And now you won't have to constantly check your email or get
distracted by customers taking up your time with the same question over
and over.

Just log into the support desk once a day, then quickly and easily
answer all the questions that are still open.

Assign specific categories to assistants who have their own unique
log-ins, and effectively delegate certain areas of customer support.

3) To turn a profit on almost every action you take.
A happy customer is more likely to spend their money with you again.
You need to focus on helping your existing customers and keeping them
as happy as possible, without taking up too much of your valuable time.

There's also the signature files that you can include in all your
messages - a fantastic place to slip a quick affiliate link or two to
maximize every possible income stream!
__________________________________________________________________

-

'Three Pillars' Demo

Now before I go any further, I'd like to thank you for reading this
far. I know I've had a lot to say, but you've stuck with me, and I
appreciate that.

Before you check out the special deal I've got for you, I want you to
check out the demo site showing 'Three Pillars' in action.

Click here to view the demo site, and click here to login to the admin
panel - the admin username and password are "demo" and "demo."
__________________________________________________________________

Of course, 'Three Pillars' is incredibly versatile...

Your new Help Desk doesn't have to be only used for support requests.
You could use it to track your JV partnerships and promotions, personal
communications, scheduling with outsourcing partners... the list is
endless.

"... cut support time by 50%! ..."

As soon as I saw 3 Pillars, Oli and I knew that it was going to be a
better way of supporting our users than either email or forum.

We've been using 3 Pillars on wpsmart for a few weeks and are
very happy to say that all of our users seem to love the simple yet
extensive Ticketing and FAQ interface.

The FAQ has cut support time by at least 50% which allows us to
concentrate on making more sales - always a good thing!

Gary Burton
wpsmart

And on top of it all, you get the 3 major benefits of centralizing this
aspect of your business:
1. You get far less email in your inbox since it all goes through the
Help Desk.
2. It cuts out the huge spam problem that the Web has (thanks to the
CAPTCHA technology on the "Open ticket" form).
3. It's a heck of a lot easier to manage a dozen things at once if
they're all going through the same system!

Now you don't have to set up a new email account each time you launch a
new site. Nor do you have to check 15 or more different inboxes every
day to make sure you stay on top of incoming support requests or
pre-sales questions.

Just log in to the helpdesk, and everything is a few clicks away!

A Couple Of Free Bonus Gifts For You...

ť Bonus #1:

I want to make this package really special for you, and I want you to
be absolutely happy with your purchase (remember the three pillars?
:)).

So, when you purchase today I will throw in a bonus package of 5
unique, custom designed templates that you can use with 'Three Pillars'
to knock the socks off your clients!

These 5 templates are all original and come with complete XHTML
templates, all graphics and all Photoshop PSD files so you can edit the
text in the headers.

If you don't want to keep the default template provided with Three
Pillars, just upload all the template files to your helpdesk, and it's
done!

ť Bonus #2:

I will also throw in a free copy of my short report entitled "Don't
Over-Promise, Over-DELIVER!".

This is one sales and marketing tactic you don't hear about very often
from the "gurus", but believe me they're all working hard to do it!

This report covers what not to do when planning your product offers,
and also exactly what you SHOULD do to make sure your customers are as
happy as they can be.

Over delivery is something all salesmen should strive to do - a
customer who has received more than they expected is a) more likely to
buy again, and b) highly likely to rush off and tell their friends
about the fantastic offer they just got.

Wouldn't it be nice to have your own army of salesmen, working for
free? Everything you need to train your own is right here in this short
report.

ť Bonus #3:

Free Lifetime Upgrades. We use Three Pillars HelpDesk ourselves, and
are constantly looking for ways to improve the software. When we do
upgrade the software, the upgrades are written to be installed easily
on top of existing installations.

When you purchase and register the software, we will notify you any
time that there is a free upgrade available. Registering the software
also allows us to easily replace your copy should you ever require
that.

My Industry Leading Money-Back Guarantee

When you purchase 'Three Pillars' you are protected as a consumer by
our 90 day money back guarantee.

If you are unhappy with your purchase, please contact me and I will do
everything I can to make you happy. If it turns out Three Pillars
doesn't suit your business, you are entitled to a full refund, no
questions asked within those 90 days.

Grab your copy of 'Three Pillars', install it, try it out and see how
much time and effort you save. If you don't save a ton of time or feel
that the extra professionalism you now exude was worth the money, I'll
refund your purchase, simple as that.

The Bottom Line:

-

Having a customer support system is one of the ground rules of Internet
Marketing that almost no-one talks about, but what's the famous rule of
thumb when we're talking about "gurus"?

"Do as they DO, not as they say..."

Look around -All of the really successful marketers have centralized
their support systems? And why is that? Because it works...

It saves time and makes answering customer support requests a breeze,
and could even turn into a nice little profit center for you!

When you've got a dozen or more websites in the near future, or if
you've got that many now, wouldn't it be nice to only have a single
virtual "in box" to check for all your customer support queries?

Wouldn't it be nice to be able to answer support requests in as little
as FOUR clicks? Think how much time you'd have to spend on more
productive areas of your business, and think how happy your existing
customers are going to be. Remember - a happy customer is a repeat
customer!

Wouldn't it be nice just to have more family time - because by finally
getting organized, you suddenly have more free time?

Download your copy of 'Three Pillars' now (this is the cheapest it's
EVER going to be!), and be up and running in a matter of minutes. You
can access the product via a secret download page immediately after
your purchase.

** Limited Special Offer **

Order Now And Get $50 Off The Regular Price! *
* Regular price now $147.

-

'Three Pillars' software
Installation Manual (PDF)
BONUS #1: 5 HTML Templates

Advanced Power Features

Desktop Ticket Alert software
Installation Video
BONUS #2: Over-Delivery Report

This is special "recession buster" offer. The price will go back to
$147 shortly. Get your $50 off by clicking the link below to order now.
If you check back tomorrow... and it's back and $147, don't say that we
didn't warn you.

Order Now >>>

-

If you've ever wanted to set up a special website just so people can
contact you, now is your chance. Go and get yourself a new domain name,
something like "ChatToBob", "JVWithMike", "AskSamNow" or
"JoesHelpDesk", then download and install your copy of 'Three
Pillars'. You'll be a "in control" in no time :)

Have a great day,

Willie Crawford

P.S. - Having a help desk isn't just the latest fad, or the hottest
viral thing-ummy-jig, or even the latest "groundbreaking guru secret".
It's smart business.

The 'Three Pillars' are here to stay. They're a fundamental part of
running a successful business, and a support desk is essential. If you
want to be successful in the long run, order your copy now, and invest
in your business future.

Installation takes just a few minutes. You can have your brand new
helpdesk up and running in less than 10 minutes from now. Use it for a
few weeks, and if you're not totally delighted, simply ask for a
refund. Order now, you won't be disappointed!

Click Here ===>>>

-

"... had it operational in less than 30 minutes... included setting up a new
domain"

Willie -

I bought The Three Pillars help desk system, installed it, customized
it, and had it operational in less than 30 minutes! Very
impressive...(That 30 minutes included setting up a new domain -
HowCanDavidHelp). The easy-to-follow, no-fluff
installation guide was perfect!

I'm already very happy with this system.

In less than 5 minutes, I had 20 different categories of product
support setup and tested the system. Willie, this thing is really going
to solve a lot of problems for me.

Like you and nearly every other marketer on the planet, I get hundreds
of emails every day! Losing support emails in that mess is like playing
Russian Roulette with my customers. It was only a matter of time before
I had some very angry customers.

But with The Three Pillars help desk system, I'm able to respond to
these important requests immediately, while helping my customers see
that they get only top-notch service from my business.

I had only one complaint/suggestion about the software, I thought...but
after I sent the suggestion to you, I discovered that you had already
anticipated my suggestion and implemented it.

I'm so happy I can finally automate AND improve my support
communications with this system.

Well done.

David Perdew
MyResellRightsGoldmine
HowCanDavidHelp

"... being able to know WHEN a new message comes in is extremely helpful"

Hi Willie,

I just HAD to tell you how much I've enjoyed using my Three Pillars
Help Desk!

Responding to my buyers and subscribers in a timely manner is very
important to me, so being able to know WHEN a new message comes in is
extremely helpful. I love that feature!

The one-touch answers section really helps to speed things up too. I
can't imagine why anyone would want to use a different help desk
software!

Thanks for a very useful product! I'm looking forward to your next one.
You seem to know exactly what busy marketers like me needs!

Hugs,
Kristi Sayles
AskKristi

"Willie, that sure is nice help desk software."

Sweet to work with.

Will Bontrager
willmaster

"... the Three Pillars Helpdesk System has helped me gain an unfair advantage
"

Hey Willie,

Just wanted to drop you a note to say I'm really pleased with Three
Pillars Helpdesk System.

The top three features that impressed me most were:

1) The ease of installation (the installation videos made installation
a breeze)
2) The ease of use (I didn't even have to read the user manual)
3) Feature-rich options like one-click canned response and desktop
notifier

And the life-time guarantee won me over immediately!

It is true that every marketer should use a helpdesk system to manage
their online business and support their customers efficiently and
effectively.

In fact, superior customer service IS a key differentiator in today's
competitive online environment - and the Three Pillars Helpdesk System
has helped me gain an unfair advantage online i.e. the WOW factor.

Highly Recommended!

Sincerely,

Fabian Lim

CEO, InternetMarketing.sg
internetmarketing.sg

"The features are everything you could ask for..."

After trying out several helpdesk systems I stumbled upon "The Three
Pillars Helpdesk" and spent the rest of the day changing all my sites
over to this system!

The features are everything you could ask for, it looks great and is
easily editable to your site's design and the best part - it works,
every time.

My company is now more professional, more organized and my time on
support is now optimized with this highly recommended tool.
David Allen
kiosk2

"... especially like the desktop notifier... so I can be notified immediately
of an issues"

Willie,

I have to say I am sorry I didn't find out about your system first!
Before finding your three piller help desk system I used another
solution that was nothing but problems from the get go and lacked
support for their software to say the least. Your system has just the
right features needed to quickly and effectively support my clients.
It was quick and easy to install and I had it in place and ready for
service within 15 minutes. I especially like the desktop notifier
software that comes with it so I can be notified immediately of an
issues as soon as they are submitted.

I highly recommend your help desk system and give it my "Best Damn Seal
of Approval"

Richard Wing
BestDamnEzine
BestDamnSupport

"... better than any $1,000 dollar system ..."

"As my business grew I had the problem of what helpdesk ticketing
system to use.

From insane price tags with a customer interface that is like the
control panel of the space shuttle, to software propositions that make
no sense...

I eventually found something that I believe is better than any of those
$1,000 dollar systems which often aren't intuitive for customers to use
and will crash anyway!

Willie Crawford's Three Pillars Helpdesk fits the `Keep It Simple,
Silly' bill perfectly at a price that I simply could not believe.
Please use this testimonial anywhere, anytime, anyhow because I am
proud to use your system."

Nic Barrow
thesnookegym

"... going to save me no less than 4 hours a day"

Hi Willie,

I installed Three Pillars Helpdesk this morning and just had to drop
you a note to tell you how much I love it.

I've been like a kid with a new toy all morning!

The installation was smooth as silk other than one mistake I made with
my database where I forgot to capitalize one letter in the settings
screen (long story). I caught that right away, fixed it, and went
on to a perfect install.

The whole process, including my mistake, took less than 30 minutes! And
this was on HostGator, too!

I get on the average of 300 emails an hour now, which is low campared
to you, but still I have to constantly stay on top of it to keep it
manageable.

Once I get people trained to use the helpdesk rather than email, it's
going to save me no less than 4 hours a day sifting through junk to
find the few messages I really need to see.

My hat's off to you for creating such a fantastic time saver and a near
perfect solution to junk e-mail!

Thanks again,

Michael Worthington
video-how-to

__________________________________________________________________

Technical Requirements and Rights
'Three Pillars' requires a PHP 4 (or above) enabled web server with
access to a MySQl 4.0.27-standard (or above) database.

This software is for personal use only. You may not resell, rebrand,
redistribute or republish any of the material provided in the package.
The license you are purchasing entitles you to unlimited installations
of the software on your domains ONLY.

No warrantees or guarantees of income or fitness for purpose are made,
and the author accepts no responsibility or liability for any direct or
indirect damages of any kind resulting from use or abuse of the
product.

Copyright Š 2007-2009 Willie Crawford Inc.
All rights reserved.
Terms | Disclaimers | Privacy | Support

ClickBank is a registered trademark of Keynetics Inc., a Delaware
corporation. ThreePillarsHelpDesk is not affiliated with Keynetics
Inc. in any way. Keynetics Inc. expresses no opinion as to the
correctness of any of the statements made by ThreePillarsHelpDesk
in the materials on this Web page

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Heads up: There's an ongoing spamdexing of Google searchbot algorithms. Sites that are 'copies of copies' and cloaked sites which include Zorgium keywords presented to search engine crawlers yet garbage content presented to human visitors were hosted on thousands of IP addresses and domains registered immediately after the introduction of Zorgium in November of 2009. The Hostgator/'The Planet'/Softlayer datacenters in Texas seem to be the epicenter of this activity in conjunction with anonymously registered domains of various TLD's but primarily .info domains at Godaddy which, in our opinion, has some sort of connection to the domains of goldmint.in and goldmint.org. Google has begun to notice this and has begun to lower the ranking of these sites and put our original sites back on top of the search rankings. These actions, as far as we can tell, negatively impact the use of the keyword 'zorgium' as a search term and provided little benefit, if any, to the perpetrators.

ZORGIUM note to content providers: If you don't want your page to appear in Zorgium's search abstraction then put an exclusion for "Zorgium" in your web server's robots.txt file.

DISCLAIMER: Zorgium is a free world-wide-web engine from AZ.COM. You may use it, but by doing so you agree that your use of other people's information discovered via our website is entirely your responsibility. Enjoy!